C-level executives rarely have an intricate understanding of the job of a housekeeper or front desk agent, but for Mark E. Hamister, who passed away on Friday, August 20,... Read More

Throughout my now 46 years of leadership, learning from others and experiencing what works and what does not I have discovered many years ago (1984 to be specific) that... Read More

Much has been written over the years about leadership styles. There are as many different viewpoints on styles as there are letters in the alphabet. I find from experience... Read More

Imagine it --- this baby boomer who rails against social media on most days --- now taking a step back and thinking about SOCIAL MEDIA!

I admit it, I am old and biased... Read More

Over the course of my 43-year career I have had the opportunity to see effective and ineffective behaviors which impact leadership results. Indeed, I have made many of the... Read More